Shipping policy

Shipping Policy

Thank you for visiting and shopping at Cetaphil. The following are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email with a tracking number once your order has shipped.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

  • Standard Shipping: 4–7 business days (Free Shipping Us And Canada)

Note: Delivery delays can occasionally occur due to custom clearance or transit issues.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking information will become active within 24–48 hours.

Customs, Duties, and Taxes

Cetaphil is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or Lost Items

If you received your order damaged, please contact us immediately at [support@Cetaphil.com] with photos of the damaged item and packaging. Please save all packaging materials and damaged goods before filing a claim.