Refund policy
Thank you for shopping at Cetaphil. If you are not entirely satisfied with your purchase, we're here to help.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Due to hygiene and safety reasons, opened or used skincare and personal care products are non-returnable unless defective or damaged upon arrival.
Return Process
To initiate a return, please contact our support team at [support@cetaphil.com] with your Order Number and the reason for the return.
If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Shipping Costs for Returns
Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect.
Original shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Contact Us
If you have any questions about our Shipping or Return Policy, please contact us at:
Email: [support@cetaphil.com]
Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (EST)